Seven days to change your mind
From the day your order arrives, you have seven days to ask for an exchange. We will swap it for something else of the same value, or give you store credit to use whenever you like.
What condition we need it in
- Unused. No scratches, scuffs, creasing at the fold or smell of having been carried
- Packaging and tags still with it
- Your order number or confirmation email
When we refund cash
Our normal answer is an exchange or store credit rather than money back. There are three situations where we refund in full instead:
- It arrived damaged or faulty
- We sent you the wrong thing
- It never turned up
Approved refunds go back to however you paid, inside 7 to 10 working days. If you paid the rider in cash, we refund by bank transfer to an account in the name on the order.
Starting an exchange
- WhatsApp us, email aqshah@aqsprimestore.com or call 021-2890016 within seven days of delivery.
- Give us your order number and a photo of the item.
- We confirm and send you the return address.
- Once it reaches us and we have looked at it, the replacement goes out or the credit lands within three working days.
Who pays to send it back
We do, if it is faulty, damaged or not what you ordered. If you have changed your mind, the return postage is yours.
What we cannot take back
- Anything asked for after the seven days are up
- Items that have clearly been used, or that come back without packaging and tags
- Damage from misuse, soaking or bad storage
- Clearance items, unless they are faulty
One thing about leather
Grain, tone and small natural markings vary from hide to hide. That is the material behaving normally and it is not something we can treat as a fault.