We want you to be happy with what you receive
If something isn't right, here's exactly how it works.
7-day exchange window
You have 7 days from the day your order is delivered to request an exchange. We'll swap the item for a different product of equal value, or issue store credit you can use whenever you like.
What we need the item to look like
- Unused and unworn — no scratches, scuffs, creasing or odour
- All original packaging and tags intact
- Proof of purchase: your order number or confirmation email
Refunds
Our standard policy is exchange or store credit rather than a cash refund. We issue a full refund in these cases:
- The item arrived damaged or faulty
- You received the wrong product
- Your order never arrived
Approved refunds are returned to your original payment method within 7–10 working days. For Cash on Delivery orders we refund by bank transfer, to an account in the name on the order.
How to start an exchange
- Email aqshah@aqsprimestore.com or call 021-2890016 within 7 days of delivery.
- Include your order number and a photo of the item.
- We'll confirm and share the return address.
- Once we receive and inspect the item, we dispatch the exchange or issue your store credit within 3 working days.
Return shipping
If the item is faulty, damaged or not what you ordered, we cover the return shipping. For a change-of-mind exchange, return shipping is at your cost.
Not eligible
- Requests made after the 7-day window has closed
- Items showing signs of use, or missing packaging and tags
- Items damaged by misuse, water exposure or improper storage
- Clearance-sale purchases, unless faulty
A note on natural leather
Our products are made from genuine leather. Variation in grain, tone and small natural markings is characteristic of the material and is not a defect.